WHO ARE WE & OUR ORGANISATIONAL DNA
Hideaway Holidays (established since 1977) is a destination specialist wholesaler with its headquarters in Sydney, Australia. In December 2015, Travelbiz Pty Ltd acquired Hideaway Holidays and its associated brands. Travelbiz Pty Ltd is an Australian owned company in Sydney with a sister entity in Suva, Fiji Islands trading under the name of Lodhias Travel Services Ltd (an established corporate IATA accredited agency). Lodhias Travel Services Ltd (IATA #11300026) have been operating for over 25 years, servicing a wide array of corporate, government, NGO, NPO and private sector entities. Hideaway Holidays leverages globally distributed teams across dev ops, product management, workforce analytics, customer sales and support and agent support. Our relationships with our suppliers South Pacific wide ensures we are able to procure the widest range of product types and supply our B2B agents and partners with very competitive nett or commissionable pricing.
OUR PROMISE TO TRAVEL AGENTS
Our companies, Hideaway Holidays, Paradise Adventures & Cruises and Travelbiz Pty Ltd, have specialised in the South Pacific holidays for over 30 years. With our operating structure and networked enterprises globally, we have robust financial backing with an experienced executive management team. As our B2B partner, you will be assured to get the best product diversity, pricing structure and access to the full range of all product types across our region. On registration, you will also have access to our Agent Support model. We have direct wholesale contracts with all of our suppliers South Pacific wide and are endorsed by the South Pacific Tourism Organisation. We operate on the principals of trust, transparency and accountability. Travelbiz Pty Ltd is also finalising obtaining ATAS accreditation as we understand this is often important and crucial for travel agents and travel agent groups.
Corporate Social Responsibility
The owners of Hideaway Holidays ensure they give back to the community and as such, they are proud to support initiatives in India and Fiji such as Bhanabhai Gohil Hospital, Bhanabhai Gohil School, Laxmi Narayan Temple (Fiji) and the Makoi Health Centre (Fiji). These are operated through two separate charitable trusts that operate with specific mandates. Rooted on solid principles, the management team at Hideaway Holidays ensures they give equal opportunity to all staff and partner entities worldwide.
Explore - South Pacific & Beyond
Hideaway Holidays are experts on the South Pacific. We cover all destinations from Fiji to Micronesia, Niue and American Samoa. We can also assist you with international itineraries. We offer sailing, adventure, family, luxury, budget, all inclusive and exotic experience for our customers and agents.
Customer Service – Omnichannel Contact Points
Hideaway Holidays have consultants operating on a sunrise and sunset model which means that no matter which timezone, we have the capabilities to assist you. All travel documents are delivered to your preferred device seamlessly. From instant chat, email, phone and social media – you can reach us from your preferred communication device. All consultants monitor emails after hours and we have strategic teams whom can offer emergency after hours support.
Experiences – Travel Makes You Richer
At Hideaway Holidays, we are interested in ensuring your travel experience only enriches you further. We have assisted travelers procure and develop custom packages. If you are after whale watching, ship-wreck diving, snorkeling with manta rays, just relaxing on a boutique private island or hiring a super yacht to explore the Pacific; we are capable of extending our wholesale reach and organisational leverage to make any holiday dream a reality.